1. Who we are
VLL Healthcare ("we", "our", "us") is a home care provider registered in England and Wales. We are registered with the Information Commissioner's Office (ICO) as a data controller. Our registered address is 134 Lower Road, Surrey Quays, London SE16 2UG, United Kingdom.
For questions about this policy or your data, contact us at info@vllhealthcare.co.uk or call +44 7536 908 858.
2. What data we collect
We collect the following categories of personal data:
- Identity data: name, date of birth, gender
- Contact data: address, email address, telephone numbers
- Health data: medical conditions, care needs, medication information (special category data)
- Financial data: billing information for care services
- Technical data: IP address, browser type, pages visited on our website
- Communications: enquiries, form submissions, and correspondence
3. How we use your data
We use your personal data to:
- Deliver and manage the care services you have requested
- Respond to enquiries and provide information about our services
- Comply with our legal and regulatory obligations (including CQC requirements)
- Improve our website and services
- Send relevant communications where you have given consent
4. Legal basis for processing
We process your data under the following legal bases:
- Contract: processing is necessary to deliver the care services you have engaged us for
- Legal obligation: we must process certain data to comply with CQC, ICO, and NHS regulations
- Legitimate interests: to improve our services and communicate with enquirers
- Consent: where you have explicitly agreed to receive marketing communications
- Vital interests: where processing is necessary to protect your life or safety
For health data (special category), we rely on explicit consent and the provision of health or social care services.
5. Data sharing
We never sell your data. We may share data with:
- Carers and clinical staff involved directly in your care
- NHS bodies, local authorities, and social workers where required for your care
- CQC and other regulators as required by law
- IT service providers who support our operations (under strict data processing agreements)
6. Data retention
We retain care records for a minimum of 8 years after the end of a care package, in line with health and social care regulations. Website enquiry data is retained for 2 years. You may request deletion of non-clinical data at any time.
7. Your rights
Under UK GDPR, you have the right to:
- Access a copy of your personal data
- Correct inaccurate data
- Request erasure (where legally permissible)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at info@vllhealthcare.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.
8. Cookies
Our website uses minimal cookies to ensure it functions correctly. We do not use advertising or tracking cookies. By continuing to use our website you agree to our use of functional cookies.
9. Changes to this policy
We may update this policy from time to time. Any significant changes will be communicated to active clients. The latest version is always available on this page.